1. General Policy

Due to the nature of my products (decanted fragrances) and for health and safety reasons, all sales are final. I do not offer returns or exchanges based on personal scent preference.

• Why? Once a fragrance is decanted and shipped, it cannot be returned to my stock. This ensures the purity and authenticity of every fragrance for the next customer.
• Recommendation: If you’re unsure about a fragrance, I recommend starting with the smallest size (2 ml) before committing to a larger decant or a full bottle.

2. Defective or Damaged Items

I take great pride in preparing every order with care. However, if something goes wrong, I’ll gladly provide a replacement if:

• The atomizer has a mechanical defect (the spray mechanism does not work).
• The bottle arrives leaking or is severely damaged during transit.

How to request a replacement

1. Contact me via Instagram DM, sizematters.cy@gmail.com or WhatsApp within 48 hours of receiving your order.
2. Please include your order number and a short video showing the issue (for example, a faulty spray or a leak).
3. Once I’ve confirmed the defect, I’ll send you a replacement at no additional cost via BOX NOW.

3. Incorrect Orders

If I accidentally send you the wrong fragrance, please do not spray it. Contact me as soon as possible, and I’ll arrange for the correct fragrance to be sent to you right away.

4. Order Cancellation

You may cancel your order before completing your payment.

Once your payment has been received, I begin hand-pouring and preparing your fragrances specifically for you. For this reason, orders cannot be cancelled after payment.